Lifetime Premium Member
Join Date: Jan 2018
Location: Erath County Texas
Friday I learned that the interior shop who's had my Polly since 15 June ... STILL has not touched the car.
It's not like this outfit has acres of space or a shop to hold dozens of work-order vehicles.
3 weeks ago, when I was told this over the phone, I considered (seriously) taking my car elsewhere but I was advised by the restoration shop (that doesn't have an interior/upholstery section) to leave it as "it's taking space in his small shop, he'll have to "get to it."
I arrived at the shop unannounced to the small lot ... not only were the parking spaces full (typical) ... the two-lane drive up to the shop was full of "seat-cover" jobs. So much for the "leave it in his way" tactic.
I knew I had one full interior ahead of me (but in alleged progress) when I left Polly at his shop 2 months ago ... it's still in front of me.
I'm trying really hard to keep a "constant level" on this. I don't wish ill to anyone but here's the thing ... I have NEVER had a phone call/email/text/smoke signal sent from this fellow since I first met him. After he took my 4 digit deposit back in March ... I became a customer, not just a looker/wisher. A respectable fellow would try a little harder to keep his customer informed, yes?
Deposit paid, to purchase the materials so he has ZERO risk on that. 2 months later (stink virus RESPONSE delayed final assembly parts arrival/hence delay getting TO this interior shop in April) when he rejected the car in May because it wasn't "complete" ... I finally learned some of the material was discontinued. Why wasn't I called within a couple of days when he learned of the discontinued material? He had my name/number ... and money. Bad communication with me. Bad communication with the restoration shop on the expected status of the car upon arrival.
a 4 week job (according to him), left with him mid June. He advised they'd be taking vacation in Mid July. OK ... I think ... I'll drive the completed car to have pix taken with you and your crew as you finish vacation! ???
Then the aforementioned post about my phone call: "haven't touched your car" ... uh ... you couldn't have advised of this BEFORE you went on vacation two weeks ago?
The guy does good work. It's all over his office wall, the photos of the interiors he's done. I even understand delays happen, especially these days. I've had things "come up" to delay progress on the restoration. But good grief ... what's wrong with your telephone? Mine rings ... and it accepts voice messages, too.
I'm hoping there'll be some consideration for this deal which should have been completed no later than last week (allowing for overage in the estimated time to complete and the vacation; I'm not begrudging anyone time to unwind) If no consideration for having my 4 digit deposit six months before job completion on a 4 week job ... I'll ID the shop. If I do, well, I'll focus on the craftsmanship and design.
I was told on Friday ... when I expected to see marked progress, even near completion ... it'd be two weeks before they started ... "October" to complete. I didn't ask if that was Halloween ... or 1 Oct.
Thanks for letting me vent. I've tried real hard to keep from going sideways with folks because I understand this is not my "go to work car" so it's not adversely affecting me there ... and people drop the ball. Grace. However ... there's also accountability ... to maintain integrity. If ya knew you wouldn't be working on my car before you went on vacation, why'd you accept the car? If ya knew you couldn't get the selected materials, why did it take 6 weeks to inform the customer?
Again ... I'm paying insurance on a car I cannot drive, and it appears I will still be "cannot drive" at least 4 months after I "took-out" the policy. Polly could have sat at the restoration shop under the resto shop's insurance.
Like sands through the hour glass .... these are the days of our lives
1961 Impala. 4 door. 283, turbo 350. Imron Midnight blue metallic with silver stripe.